Contents
overview
RecurX, a decentralized, AI-powered Web3 payment gateway, achieved a remarkable leap in user support efficiency and market responsiveness after integrating ChainGPT’s Web3 AI Chatbot & LLM and AI Crypto News APIs. Facing the complex and fragmented landscape of global crypto payments, RecuxX harnessed ChainGPT’s tools to automate customer interactions, deliver real-time crypto intelligence, and enable streamlined, programmable recurring payments. Within just two months, RecurX saw a significant drop in support tickets, sharply improved engagement, and laid the foundation for scalable, intelligent payment workflows.
case in numbers
+60%
User engagement.

Using ChainGPT’s Web3 AI Chatbot & Crypto News APIs, RecurX transformed payment experiences—reducing support cost by 80% and slashing user decision time by 70% within a rapid two-month integration.

Challenge: Complex Web3 Payments, High Support Burden, Fragmented User Experience

RecurX set out to empower SaaS providers, creators, and service platforms with seamless, intelligent recurring crypto payments—removing the friction of banks and intermediaries. Yet, the challenge was twofold:

  • User Confusion & Support Overhead: Users faced steep learning curves with blockchain payments, subscription setups, and navigating volatility-prone markets. Traditional support channels lagged—slow, costly, and with shallow crypto expertise.
  • Fragmented Market Insights: Users had to chase scattered sources for crucial crypto news, often missing market-moving information vital for managing payment timing and volatility, undermining user confidence and engagement.

As RecurX scaled, the need for a secure, automated, and intuitive solution—tailored for the unique demands of Web3—became critical to their growth.

Solution: Seamless AI Integration with ChainGPT Web3 Chatbot & Crypto News APIs

RecurX directly embedded two ChainGPT solutions into its platform:

  • ChainGPT Web3 AI Chatbot & LLM:
    Integrated into the user dashboard, this crypto-native chatbot provided real-time, 24/7 conversational support. With deep blockchain understanding and multi-turn dialogue, users and merchants could instantly resolve queries on payment setups, transaction statuses, and receive tailored suggestions based on live market data.
  • ChainGPT AI Crypto News Feed:
    Added to the RecurX landing page, this Nova AI-powered feed streamed real-time, unbiased crypto and blockchain headlines straight to users. This kept merchants and users continually informed, enhancing confidence in payment timing and strategies.

Why this approach? ChainGPT’s APIs offered both technical robustness—RESTful endpoints, SDK convenience, stream/complete response modes—and deep, Web3-specialized intelligence that off-the-shelf chatbots couldn’t match.

Results: Measurable Efficiency Gains, Engaged Users, and Foundation for Scalable Growth

Following two months of focused integration and roll-out by CEO Mani Pal, Blockchain Head Shubham Paul, and Smart Contract Lead Aditya Yadav, RecurX reported:

  • 80% reduction in support costs as conversational, AI-driven response replaced expensive human mediation.
  • Over 70% fewer support tickets, as users self-served through instant, accurate, and contextually-aware chatbot interactions.
  • 60% boost in user engagement on platform, with users spending more time and showing higher retention thanks to immediate, crypto-literate assistance.
  • Decision-making sped up: Integrated AI news reduced time spent seeking information by 70%.
  • Community growth: Over 2500 users, with consistent activity across Telegram and Twitter.
  • Rapid technical deployment: Full ChainGPT API & SDK integration in two months—saving up to 24 months of in-house development and 90%+ in projected costs.

Why ChainGPT? (Advantages & Unique Selling Points)

  • Web3-native AI with deep blockchain expertise
  • Rapid, simple integration via well-documented APIs & SDKs
  • Proven reliability & real-world validation across partners and platforms
  • Significant time and cost savings versus in-house builds
  • Scalable architecture ready for future product expansion
  • Enhanced brand value and user trust through robust insights and secure automation

RecurX Testimonial

"Integrating ChainGPT’s AI News Agent instantly delivered unbiased, real-time crypto headlines from top outlets, helping our team stay ahead of market moves without spending hours sifting through sources."

— Mani Pal, Founder & CEO of RecurX

"ChainGPT’s Web3 AI Chatbot has transformed our support workflows—its contextual multi-turn conversations and deep crypto knowledge let our team answer merchant and user queries instantly, reducing support tickets by over 70%."

— Avinash Gohite, Growth Head of RecurX

Future Outlook

RecurX is already capturing positive user sentiment and actively tracking additional enhancements made possible by ChainGPT’s AI infrastructure. With a robust backbone for AI-driven support, analytics, and news, RecurX is poised to extend ChainGPT integrations into broader payment automation, contract auditing, and smart portfolio management—strengthening its leadership in AI-powered, decentralized payments.

Explore RecurX

🧰 Explore the API/SDK [https://docs.chaingpt.org/dev-docs-b2b-saas-api-and-sdk/introduction-to-chaingpts-developer-tools]

💰 Apply for the Web3-AI Grant [https://docs.google.com/forms/d/e/1FAIpQLSdt5RJcV-E1qMrfauDjf6-LNoFQs7Jablli4-_kZhl32Oeg/viewform]

🔗 Follow ChainGPT on X for updates [https://x.com/chain_gpt]

📚 Check out more Case-Studies [https://www.chaingpt.org/case-studies]

About ChainGPT

ChainGPT provides specialized AI-powered APIs and SDKs tailored for Web3, simplifying blockchain integrations, accelerating innovation, and enabling real-time insights.