Contents
overview
In six weeks, TOPAY Network, the first interest-free, quantum-secure blockchain for ethical finance, used ChainGPT’s AI tools to improve user onboarding, support, and scam prevention. This helped them overcome the challenge of complex Web3 workflows and ensure advanced security, leading to accelerated adoption, increased trust, and reduced operational costs.
case in numbers
+25%
Customer retention.
-40%
Customer support requests.
-30%
user-reported scam attempts.

Challenge: Simplifying Ethical Blockchain Use and Preventing Scams

As a pioneering interest-free, quantum-secure blockchain, TOPAY Network’s vision is to make ethical finance transparent, accessible, and secure. Yet, rapid user adoption was hindered by:

  • Lengthy and confusing onboarding: New users needed extensive guidance to navigate staking, governance, and network operations.
  • High support overhead: The support team was stretched thin by repetitive queries, onboarding issues, and scam-prevention advice.
  • Rising scam risks: As with all burgeoning Web3 platforms, users faced phishing, misinformation, and emerging threats, eroding trust and engagement.
  • Information fragmentation: Delivering real-time market and ethical finance news within a single dashboard proved challenging.

These pain points directly impacted community growth, network adoption, and user confidence.

Solution: ChainGPT’s Web3 AI Chatbot, News Feed & Custom AI Assistant

TOPAY Network integrated the following ChainGPT solutions:

  • Web3 AI Chatbot & Large Language Model (LLM): Embedded within the dashboard and wallet, providing new users with instant, contextual onboarding, staking help, and scam-prevention guidance.
  • AI Crypto News Feed: Delivered real-time updates on market trends and ethical finance directly inside the TOPAY user dashboard, boosting transparency and relevance.
  • Custom Agent (TOPAY AI Assistant): Addressed community questions and offered FAQ support for validator operations and governance within the validator portal.

This multi-layered AI application streamlined key user touchpoints—onboarding, support, knowledge, and fraud detection—without requiring costly custom AI development or expansion of TOPAY’s core engineering team.

Results: Measurable Improvements in Adoption, Security & Support

The ChainGPT integration yielded transformative results for TOPAY Network:

  • Onboarding Efficiency: Slashing onboarding flow time from approximately 20 minutes to under 7 minutes empowered more users to participate in staking, governance, and community activity.
  • Operational Overhead: Post-integration, inbound manual support requests fell by roughly 40%, allowing the team to focus on strategic scaling, not repetitive user support.
  • Community Engagement: The AI-powered news feed and hands-on guidance drove a 25% increase in user retention across 15+ countries.
  • Security Uplift: User-reported scam incidents dropped by 30%, with ChainGPT’s live scam-prevention tips reducing both friction and risk for new participants.

Why ChainGPT? (Advantages & Unique Selling Points)

  • Web3-native intelligence: ChainGPT’s models are trained specifically for blockchain, smart contracts, and crypto security—delivering domain-relevant insights out of the box.
  • Rapid, low-code integration: With deployable APIs and SDKs, TOPAY integrated advanced AI features in weeks, not months—reducing build time by 70%.
  • Scalability and cost-effectiveness: Avoided the time, expense, and risk of building in-house, while unlocking scalable AI support and security.
  • Tangible, measurable outcomes: ChainGPT delivered marked improvements in onboarding, security, community engagement, and operational efficiency.

TOPAY Network Testimonial

“The ChainGPT integration has transformed how our community interacts with blockchain. By embedding AI into the TOPAY Network, we’ve made ethical finance not only secure but also easy to use. It’s a game-changer for adoption.”

— Shahriya Hossain, Founder, TOPAY Foundation

Future Outlook

TOPAY Network aims to expand the ChainGPT-powered AI toolkit as the platform grows, supporting new product launches, additional staking and governance tools, and advanced scam-prevention features. The partnership positions TOPAY at the forefront of ethical Web3 adoption—demonstrating how accessible AI can build trust and drive measurable value for blockchain users worldwide.

Significant Links

🧰 Explore the API/SDK

https://docs.chaingpt.org/dev-docs-b2b-saas-api-and-sdk/introduction-to-chaingpts-developer-tools

💰 Apply for the Web3-AI Grant

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📚 Check out more Case-Studies

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About ChainGPT

ChainGPT provides specialized AI-powered APIs and SDKs tailored for Web3, simplifying blockchain integrations, accelerating innovation, and enabling real-time insights.